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Please read and accept our warranty policies below to continue with your warranty claim.
At ATAC-Industrial, we strive to make the warranty claim process as painless as possible. Please read the notes below for a general outline of our warranty policy.
When you notice the attachment/product is not performing properly or is experiencing issues, stop and call our Customer Support Team. Our Customer Support staff can assist with most common issues over the phone, saving you diagnostic time and minimizing interruptions in your work.
To expedite the warranty process, we will need pictures of the issue(s) and overall condition of the attachment. These pictures should be submitted by email to info@atac.com. Photo documentation is required for all warranty claims. Warranty claims cannot be provided if there is no photo documentation of the issues.
We want to resolve issues as efficiently as possible, so we will cover the cost of standard LTL freight and standard ground shipping on warranty parts and attachments sent from the warehouse to the dealer or customer. Next Day Air (NDA) or any other special freight services are not covered under warranty but can be arranged at the dealer and/or customer’s expense.
Cylinders are covered for (1) year . Disassembly of the cylinder will void the cylinder warranty. In any event of a cylinder failure, submit a warranty claim prior to disassembly or repair. Cylinders under warranty get exchanged if found to be defective. For a cylinder claim to be granted, the defective cylinder must be returned to ATAC-Industrial at the customer’s expense. If the cylinder is confirmed defective, ATAC-Industrial will cover the shipping of the new cylinder. If the cylinder is confirmed as non-defective, the customer is responsible for shipping it back and or the cost of the replacement cylinder.
The ATAC-Industrial hammer breakers and post pounders come with a one
BRUSH CUTTERS, ALL MODELS
All ATAC-Industrial brush cutters have a one
All grapples manufactured by ATAC-Industrial Attachments have a one
HOSES, COUPLERS, HOSE ROUTING, AND CONNECTIONS:
ATAC-Industrial supplies our attachments with hoses that are the proper size for most machines, but because the configuration varies by manufacturer, we cannot guarantee that the hose length will be correct on every machine or for every routing. It is the responsibility of the end user to adjust the length of the hoses to fit their specific machine. It is also the responsibility of the end user to ensure the hose routing is such that the hoses will not become tangled, caught, pinched, crushed, or run over during operation. It is the end user’s responsibility to ensure that the hose routing clears pinch points and allows the attachment to move properly. ATAC Industrial will not cover hose or coupler damage due to poor hose routing.
ATAC-Industrial supplies most of our attachments with standard couplers, some attachments and couplers are sold separately. The coupler configuration on machines can vary by manufacturer so we cannot guarantee that the standard coupler will be correct on every application. For applications where couplers are sold separately, they will be shipped with the attachment when it leaves our facility if it is noted on the order. ATAC Industrial is not responsible for the coupler sizes of your machine.
ATAC-Industrial products with hydraulic motors have a one
ATAC-Industrial Stump Grinders have a one
ATAC-Industrial sheds and shelters have a one
Bent tines and/or bent cylinders are not covered. Damages caused by external forces such as weather are not covered under warranty. Ground engaging components such as blades, teeth and shanks, cutting edges and PTO shafts and hoses are considered normal wear items and will not be covered by warranty unless it is clearly a faulty product. Any modification or alteration in any way may void the warranty on any piece. ATAC-Industrial reserves the right to decline any warranty claim at their discretion.
The Warranty is only valid to retail purchased products by means of and its authorized dealers. All warranties are valid with proof of purchase only. ATAC-Industrial does not warranty products purchased from third parties including but not limited to items purchased through an auction house. Even though items purchased at an auction may or may not be listed as “new in box”, they are not covered under our retailer’s warranty and are purchased as is.
*In no case shall ATAC-Industrial, our directors, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products procured from ATAC Industrial, or for any other claim related in any way to your use of the any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the product.
